What Microsoft 365 support costs.
per person, per month
Included in the base plan. There is no separate Microsoft 365 administration fee and no per-mailbox charge.
What moves the price
Four things, and none of them is a discovery call.
A worked example
Eight people, one location. The arithmetic in full, because a range is not a price.
Questions about the price
Is Microsoft 365 support really included, or is it an add-on?
Included. It is one of the five things the base plan covers, and there is no separate administration fee or per-mailbox charge. Servers, backup, network gear and phone support are the add-ons, and each has a published price.
Do we have to buy our licences through you?
No, and you should not have to change vendors to get support. Keep buying direct from Microsoft or through your current partner. We take delegated admin on the tenant regardless of who bills you for the seats.
Do we lose access to our own admin center?
No. It is your tenant and you stay a global admin on it. Our access is delegated, visible in your audit log, and revocable by you without asking anyone.
Can you audit what a previous provider set up?
Yes, and usually we should. A first pass to find the shared mailbox nobody owns and the ex-employee account still holding a licence is part of getting set up, and it is not billed separately.
More on what this covers: Microsoft 365 management · Every number we charge
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