Terms

What we commit to

Chat-based remote IT support, Monday to Friday, 9:00am to 6:00pm ET, for each person you pay for. A first response from a human the same business day. Unlimited tickets. Support for your Microsoft 365 or Google Workspace accounts and for the devices your people work on.

We commit to a first response, not to a resolution time. Some problems depend on vendors, hardware, or access we do not control, and we will tell you which applies rather than let a ticket sit.

What is outside the service

Telephone support, evenings, weekends and public holidays. On-site attendance. Server and network device management. Backup and disaster recovery. Line-of-business and industry-specific applications. Anything not listed as included is either an add-on with a published price or quoted separately.

Nothing here is an emergency service. If your business cannot operate without immediate intervention outside our hours, this product is not suitable and you should not buy it.

Fees and billing

A flat fee per person per month, subject to a monthly minimum, at the rates on the quote we send you and on our rate card. Billed monthly in advance. Add-ons are billed on the same cycle at the published rate for each.

Priority Escalation is charged per incident and only ever when you request it. On-site visits are charged per visit and agreed in advance. There is no setup fee. The prices that apply to you are the ones on your quote, which hold for 30 days from the date we send it.

Your headcount is what you tell us. If it grows, tell us and we will adjust the next invoice. We do not audit your seats or back-charge you for a period you underreported, but we do reserve the right to decline support for people you are not paying for.

Changing or cancelling

There is no contract term. Cancel with 30 days written notice to hello@priceme.ai. We will remove our management agent and hand back administrative control of your accounts.

If we change the price, existing customers get 60 days notice and can leave inside that window without the notice period.

Quotes are estimates, not orders

A price generated on this site is based on what you told us and is valid for 30 days. Submitting the form asks us for a quote. It is not an order, it does not create an agreement, and nothing is charged. If your environment turns out to be materially different from your answers, we will requote before anything starts and you are free to walk away.

Contacting you

When you request a quote you agree that we may contact you about that request by phone or email, because that is what you asked for. Marketing is separate, and asking for a quote is not permission for it. We do not add you to a mailing list, send promotional texts, or make marketing calls off the back of a quote request. The newsletter in our footer is the only place you can opt into marketing, and it is email only.

You can stop any of it at any time: unsubscribe from any newsletter email, or tell whoever contacts you that you would rather we did not. That does not cancel your service, and it does not stop us replying to a ticket you have opened.

Liability

Our liability in any month is limited to the fees you paid for that month. We are not liable for lost profits or consequential loss. You are responsible for keeping backups unless you have bought our backup add-on, in which case we are responsible for the backups we manage.

Who you are contracting with

PriceMe is a trading name of Support305 LLC, 2990 SW 35th Ave, Miami, FL 33133. These terms are governed by the laws of the State of Florida.