What endpoint management costs.
per person, per month
Included in the base plan, priced per person rather than per device. One person with a laptop, a desktop and a phone is one charge.
What moves the price
Four things, and none of them is a discovery call.
A worked example
Eight people, one location. The arithmetic in full, because a range is not a price.
Questions about the price
Is this priced per device or per user?
Per user, deliberately. Per-device pricing is why a nine-person company gets quoted for twenty-six endpoints. One person and everything they work on is one charge.
Do you support Macs?
Yes, Windows and Mac both, and mixed fleets are normal at this size. Phones and tablets are covered under the same per-person price.
What has to be installed on each machine?
One agent. It is what lets us see the device and start a session, it takes about ten minutes to roll out across a small office, and it uninstalls cleanly if you leave.
What happens when a laptop dies completely?
Remote cannot fix a machine that will not boot, and we will say so immediately rather than bill you for trying. We diagnose what we can, tell you whether it is warranty or worth replacing, and either book an on-site visit at the published per-visit rate or point you at the fastest local fix.
More on what this covers: Endpoint management · Every number we charge
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