What network support costs.
per site, per month
An add-on charged per location, on top of the base plan. Priced per site rather than per device, so adding an access point does not add a line.
What moves the price
Four things, and none of them is a discovery call.
A worked example
Eight people, one location. The arithmetic in full, because a range is not a price.
Questions about the price
How much does network support cost for a small business?
A flat charge per location, on top of the per-person base plan. A single-site office of eight people pays eight seats plus one location. The calculator prices it exactly.
Is it per device or per site?
Per site. A location with four access points and two switches costs the same as one with one of each, because the work is the location, not the count.
Do you replace the hardware?
We manage what is there. Buying and installing new gear is project work and it is quoted separately, so it is not something this plan covers. We will tell you plainly when a piece of kit is too old to keep managing rather than quietly keeping it on the invoice.
What happens when the internet goes down?
We confirm whether it is your gear or the line, and if it is the line we open the ticket and sit in the ISP queue. That is usually the part that costs somebody in your office an hour.
More on what this covers: Network support · Every number we charge
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